My water heater was leaking. I went to Fleet Farm and bought a new, 50 gallon Natual gas fueled water heater. I brought it home and installed it. When I went to hook up the gas line, my brother pointed out that I had bought a Natural gas fired heater. I live in the country and have LP.
Fleet Farm allowed me to return it and didn't even charge a restocking fee. I had managed to drain it and re-crate it and bring it back with no damage or signs of use. I was honest about how installed it was. And they didn't even make me feel dumb for my bonehead error. The LP unit they sold me was even a few bucks cheaper.
Now that is what I call great customer service.
Bye for now, Doug
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